The following list describes some common error codes or scenarios you may face when using MobilePASS+ application. This will help you troubleshoot issues pertaining to the usage of the app.

• Error code 8.x – Communication error

This error may occur due to any network communication issues that may be related to firewalls, proxies or slow networks.

• Error code 10 – Session timeout

This error may occur if the enrollment session times out.

• Error code 18.4xx – Client communication error

This error may occur if the MobilePASS+ app is experiencing communication issues with network.

• Error code 20 – Insecure connection

This error may occur if the enrollment is attempted on an insecure network connection.

• Error code 22 – Invalid certificate chain

This error may occur if one of the certificates in the certificate chain is invalid.

• Error code 23.5XXX – Out of band registration failure

This error may occur if the out of band registration fails during enrollment. This could result in failure of delivery of push notifications.

• Error code 160,166 – Key store errors

This error may occur if there are issues in accessing app local or shared data.

• Error code 350,351 – Shared authenticator errors

This error may occur while initializing the shared authenticator settings or while enabling the shared authenticator policies.